Valencia, Spain · —

Breno Sampaio

Software implementation, grounded in real operations.

I translate multilingual service operations into clear requirements, data rules, testable workflows and practical support documentation for software implementation and application support.

Explore selected work Resume in English

Technical foundation

SQLRelational dataREST APIsHTTP / JSONPostmanGitJiraExcelFigmaNotion

Implementation & support

Implementation & support case studies.

Two concepts translating operational problems into requirements, workflows, rules, testable states and support documentation.

operations.local/open-now

Open nowShift handover · night → morning

Late checkout requested — room note pendingINC-2041ReceptionNight shift
Urgent
AC not cooling — guest waiting in 318INC-2038MaintenanceTechnician on call
Urgent
Extra towels and crib requested for 412INC-2035HousekeepingFloor 4
Open
Charge to double-check on room 207 folioINC-2030Front deskMorning shift
Open

Concept caseIncident & Handover Workflow

An operational workflow for logging, assigning, escalating and handing over open incidents with clear status, ownership and history.

2026Interface & workflow specimens

support.local/intake

Triage · inbox12 in queue · sorted by what needs a person

2 need review

No recibí el reembolso de mi reserva cancelada.ESWhatsAppRefund
Confidence: Low
Le radiateur ne chauffe pas dans la chambre 214.FRWeb formMaintenance
Confidence: Needs review
Pode confirmar o horário do check-in?PTEmailBooking question
Confidence: High
Can I add an extra night to my stay?ENEmailBooking change
Confidence: High

Concept caseMultilingual Support Triage

A support intake workflow that structures, prioritizes and routes multilingual requests while keeping every outgoing response under human approval.

2026Interface & workflow specimens

Independent concept work. Assumptions, limitations and expected outcomes are clearly labelled.

Professional evidence

Operations experience behind the systems thinking.

Eight-plus years in multilingual customer operations across Spain and France, alongside independent product and UX work.

2024 — 2026

Front & back office operations

Moontels · Valencia

Investigated reservation, billing and service discrepancies across ICNEA, Salesforce and internal systems; coordinated ownership and handovers across teams.

2023 — 2024

Guest services & operations

Travelodge Hotels · Valencia

Resolved multilingual cases across in-person, phone and digital channels while maintaining accurate reservation data and open-action follow-up.

2020 — 2023

Freelance UX/UI designer

Self-employed · France

Mapped requirements, user journeys and information architecture; produced wireframes and high-fidelity prototypes for independent clients.

2017 — 2020

Front office operations

ibis, ibis Styles & ibis budget · Rennes

Managed multilingual customer support, reservation accuracy, shift handovers and onboarding for new colleagues using Accor operational systems.

How I work

Five stages from operational problem to supported workflow.

Requirements, configuration, testing and adoption stay connected to the real work.

01Discover & define

Understand the workflow, then define scope, requirements and success.

Interview the people doing the work
Map where information lives
Separate evidence from assumption
Write acceptance criteria

02Configure

03Test

04Onboard

05Support

About Breno

From frontline operations to software implementation.

Service operations taught me where systems fail. UX/UI and technical foundations now help me connect users, workflows and technical teams.

Read the full story

Based inValencia, Spain

AvailabilityHybrid · remote · relocation

Languages

PortugueseNativeSpanishFluentFrenchProfessionalEnglishProfessional

CertificationGoogle UX Design Certificate

CanadaOpen to Calgary relocation · employer-specific work permit support required

Let's connect

Let’s make software easier to implement, adopt and support.

I’m open to junior and associate roles in software implementation, SaaS onboarding and application support. Based in Valencia, Spain, with relocation considered for the right role.

Emailhello@brenosampaio.com

LocationValencia, Spain

Local time—